Waiting line management, Waiting Line Management. Max Stamp

Waiting line management

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Reference no: EM132156612

Waiting Line Management. Max Stamp approves study abroad documents for the university. Students must wait in line with their forms outside Max's office. On average, 12 students go to Max’s office every day (1 day = 8 hours, 1 hour = 60 minutes). Max spends on average 30 minutes with each student to approve the form. The standard deviation of the inter-arrival time is 50 minutes. The standard deviation of the service processing time is 12 minutes.

a) Inputs: The average inter-arrival time a = ______minutes (per student).

The average service processing time p = ______ minutes (per student).

The coefficient of variation of inter-arrival time CVa = _______

The coefficient of variation of processing time CVp = _______

b) Max’s office is idle _________ % of the time.

c) On average, a student waits outside of Max’s office for ________ hours.

d) On average, ________ students are waiting outside of Max’s office?

Reference no: EM132156612

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