Waiter records customers food and drink orders

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Reference no: EM132193035

The Waiter records customers’ food and drink orders by writing the details on an order form. The order form is given to Kitchen staff for use when preparing the food and drinks. Once all the food and drinks have been given to the Waiter for delivery to the table, the Kitchen staff give the order form to the Cashier. The Cashier enters the order details into the computer, saves the sales details and then two copies of the bill are printed. When the customers have finished their meal, the Waiter collects one copy of the bill from the Cashier and gives it to the customer. Gamma accepts only cash payments. The customer pays the Cashier and keeps their copy of the bill as their receipt. The Cashier puts the cash in the cash drawer, writes ‘paid’ on the other copy of the bill and files it in the sales file.

Question:

If you were asked to redesign this process, what would be your major recommendation?

Reference no: EM132193035

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