Wait for service in their customer service department

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A company is concerned about the number of customers that have to wait for service in their customer service department. Assume the rate at which customers arrive is 12 per hour. Using the infinite queuing notion for the models presented in the textbook (i.e. no customers are turned away, they all join the line no matter how long it is) which of the following is the mean time between arrivals?

Reference no: EM131718489

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