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Voice biometric for customers and for companies

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Reference no: EM132609588

To support customer service, the Company has developed Voice Biometric technology in the Contact Center & Customer Care work unit so that it can provide a new experience when customers contact the company's Customer Service via telephone service.

Question

Analyze the use of Voice Biometric on the company's Contact Center & Customer Care services? How are the benefits of using Voice Biometric for customers and for companies?

Reference no: EM132609588

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