Voice-activated parking-assist system

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Reference no: EM132247149

The Kano Model of product development and customer satisfaction was published in 1984 by Dr. Noriaki Kano, professor of quality management at the Tokyo University of Science. Dr. Kano says that a product or service is about much more than just functionality. It is also about customers' emotions. For example, all customers who buy a new car expect it to stop when they hit the brakes, but many will be delighted by its voice-activated parking-assist system. What do you think about emotions?

Reference no: EM132247149

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