Vital behaviours that engage customers

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Reference no: EM132948571

As a Customer Service Manager, you are responsible for educating your employees on the importance of assuming vital behaviours that engage customers.

Please WATCH the video below and identify and explain any 5 actions that were incorrectly adopted, or completely missing from the customer exchange between the server and the customers.

https://www.youtube.com/watch?v=bk0oury3eeU

Reference no: EM132948571

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