Verbal feedback affect customer encounters

Assignment Help Business Management

Reference no: EM132655240

Part I.

1. What is feedback? How can verbal feedback affect customer encounters?

2. Give some examples of nonverbal feedback and explain how they complement the verbal message and how they can affect customer interactions.

3. What are the four spatial distances observed in Western cultures, and for which people or situations are each typically reserved?

Part II.

lthough we live in a global world, nonverbal communication in different cultures shows such drastic differences that you might get the feeling we are from different planets. If you ever find yourself working on a multi-cultural project, it's important to understand these differences.

1. Choose a culture and explore the differences in nonverbal communication in the following areas:

Facial expressions

Head movements

Hand and arm gestures

Physical space

Touching

Eye contact

Physical postures

Reference no: EM132655240

Questions Cloud

Is the conduct of doctors in relation to smoking industry : Is the conduct of doctors in relation to smoking and the tobacco industry morally equivalent to the conduct of doctors in the opioid crisis?

Stakeholder analysis-southern discomfort : Who are the stakeholders in this case? List all stakeholders that are directly and indirectly affected by the change.

Analyze and evaluate the methodology of both studies : Analyze and evaluate the methodology of both studies and how methodology affected the differences in how the studies were reported.

What is the price per share : NoGrowth Corporation currently pays a dividend of $1.08 per year, and it will continue to pay this dividend forever. What is the price per share

Verbal feedback affect customer encounters : What is feedback? How can verbal feedback affect customer encounters? What are the four spatial distances observed in Western cultures,

Merits of strategic alliances and collaborative partnerships : What are the merits of strategic alliances and collaborative partnerships for companies racing to seize opportunities in an industry of the future?

How think descartes would respond to hume suggestion : Descartes argues, Do you agree with Hume? Explain. Moreover, how do you think Descartes would respond to Hume's suggestion?

Educating public about heart disease : The American Heart Association (AHA) has been educating the public about heart disease for a number of years with great success

Horizontal vs. vertical integration : First, name a company the practices horizontal integration. Describe the structure. Now do the same for a company vertically integrated.

User Account

All Pages