Verbal and non-verbal communication techniques

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Reference no: EM133676093

Question

Alana is a nineteen-year-old (19) woman who is profoundly deaf and she presents at your ACC Accredited Collection Centre with a referral / request form for a blood test from her Doctor. Alana mainly communicates by sign language, but she can lip read and has good literacy skills.

1. Briefly explain how you as a pathology collector can recognise and respect the needs of Alana

2. Identify two appropriate verbal and non-verbal communication techniques to use with Alana

3. Identify four ways you can recognise situations where misunderstandings may arise from diversity and respond accordingly.

Reference no: EM133676093

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