Reference no: EM133085212
Dr. Fran Practon's Friday schedule is fully booked and Mrs. Cindy Peters, an established patient, calls at 1:00 p.m. requesting to be seen that day for a migraine headache she has had for one week. Below are four possible ways to respond to the situation.
a. Send her to the emergency room.
b. Have her see Dr. Gerald Practon, who has an opening that afternoon.
c. Have her come into the office and wait.
d. Make an appointment for her first thing on Monday morning with Dr. Fran Practon.
A. What will you do? Which option will you choose? Comment on the various factors used in your critical thinking and decision making process. Why did you not choose the other options?
B. Mrs. Cindy Peters indicates that she does not want to see a male doctor and decides to wait to see Dr. Fran Practon; she is worked into the schedule at 2:00 p.m. Mr. Bailey, who has an appointment at 2:00 p.m. is sitting in the waiting room and gets upset because Mrs. Cindy Peters comes in and he sees that she is immediately taken in to see the physician.
What would you say to Mr. Bailey?
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