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Case: Training Customer Service Team Members at Valvoline Instant Oil Change
Valvoline Instant Oil Change provides fast, drive-through oil changes completed in 15 minutes or less, as well as other preventative automotive maintenance services such as flushing the radiator or changing the drive belt. Valvoline Instant Oil Change is known for providing high-quality training as evidenced by being recognized seven times as a Best Award winner by the Association for Talent Development (including a #4 ranking in 2019). Valvoline Instant Oil Change is experiencing rapid growth and currently has over 1,100 locations throughout the United States. The company wants to continue to provide exceptional customer service to satisfy customers and make them repeat clients. To do so, its talent development team wants to train its customer experience team on five critical elements for interacting with customers: Smiling when a customer arrives, waving when a guest leaves, opening car doors, introducing the manager, and responding "Happy to Help!" when a customer thanks them.
What technology-based training method would you recommend for training customer service team members? Why?
Briefly describe the learning features you would include and why you recommend including them.
The assignment in management is a two part assignment dealing 1.Theory of function of management. 2. Operations and Controlling.
Mountain Man Brewing, a family owned business where Chris Prangel, the son of the president joins. Due to increase in the preference for light beer drinkers, Chris Prangel wants to introduce light beer version in Mountain Man. An analysis into the la..
Mountain Man Brewing, a family owned business where Chris Prangel, the son of the president joins. An analysis into the launch of Mountain Man Light over the present Mountain Man Lager.
Analysis of the case using the Doing Ethics Technique (DET). Analysis of the ethical issue(s) from the perspective of an ICT professional, using the ACS Code of Conduct and properly relating clauses from the ACS Code of Conduct to the ethical issue.
Affiliations and partnerships are frequently used to reach a larger local audience? Which options stand to avail for the Hotel manager and what problems do these pose.
What influence (if any) can organizations exercise to encourage ‘innovation-friendly' regulations?
Present your findings as a group powerpoint with an audio file. In addition individually write up your own conclusions as to the effects of regional cultural issues on the corporate organisational culture of this multinational company as it conducts ..
This assignment shows a structure of business plan. The task is to write a business plane about a Diet Shop.
Identify the purposes of different types of organisations.
Entrepreneur Case Study for Analysis. Analyze Robin Wolaner's suitability to be an entrepreneur
This problem requires you to apply your cross-sectional analysis skills to a real cross-sectional data set with the goal of answering a specific research question.
Prepare a major handout on the key principles of instructional leadership
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