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1. "Customer Service - Zappos" Please respond to the following:
From the e-Activity, analyze the role that customer service plays and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service.
Choose at least two OM activities in Exhibit 1.1 from Chapter 1 of the text. Evaluate how each of the activities impacts the management of goods and services that Zappos provides. Include one to two examples from each activity to support your position.
2."Value Chains" Please respond to the following:
Choose an example of a global value chain and an example of domestic value chain. Compare and contrast the key challenges that the managers would face. Then, propose the ways to confront these challenges.
Utilizing the Exhibit 2.4 from Chapter 2 of the text, evaluate how each value chain you chose from Part 1 of this discussion can be described from a pre- and post-production service perspective. Provide at least two examples for each perspective.
How do you use research in your life today? What types of information do you research for school, work, and home?
A single bay car wash with a Poisson arrival rate and an exponential service time has cars arriving an average of 10 minutes apart, and an average service time of four minutes.
Formulate a linear programming model that can be used to determine the amount of investments Michael should allocate to each type of fund to maximize the total annual return. How much should be allocated to each type of fund? What is the total annu..
Define healthcare finance and provide three examples of how it affects managers at all levels within the organization.
Robin attended a high school baseball game at the local high school baseball field.
How would the correlations change if we normalized the data first?
Compare the rights of plaintiffs under common law with the rights of persons who purchase securities registered under Securities Act of 1933 and sustain losses
List at least six opportunities you saw in the company you researched. Underneath the opportunities, list at least six threats.
Learning Activity 2 - Theme 2 The manager must be able to solve problems, communicate, and lead teams toward the completion of a task. Scenario: You are the manager of the northern branch of the Laurel City bowling alleys. Discuss how you would appro..
What would you do differently or keep the same as what was shown in the example? Why? What if the scenario were slightly different such as;
ABC Corp. is considering two options for drum handling at their facility: manual handling using a hand truck, or using a forklift attachment that will carry two drums at a time. Twenty drums arrive on a truck each day. They are removed from the truck..
Forms of Business Organization. In light of the revelations of Wells Fargo and its pressure on employees to sign up customers to new accounts, credit cards,
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