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Intangibles; Validating the Balanced Scorecard Today intangibles, such as customer relation- ships, account for more than half of total assets of firms in the United States. The importance of nonfinancial measures is one of the motivations for the increased use of the balanced scorecard, which includes a perspective on customer relationships. However, according to recent research, data on intangibles such as customer satisfaction can yield significant forecasts of earnings only when
the data are analyzed in conjunction with financial statistics and only when tied to corporate strat- egy. This result is based on a wide range of customer relationship data (e.g., customer satisfaction, employee turnover, the speed of loan processing, and the average number of products and services purchased) from 115 retail banks and represents potentially useful guidance for managers wanting to know how to use nonfinancial measures effectively.
Required Comment on the implications of the study for the use of the balanced scorecard. We have noted in the text that it is important to validate the balanced scorecard. What does it mean to validate the scorecard in the context of the retail bank example above?
northwestern lumber products currently has 15000 shares of stock outstanding. patricia the financial manager is
Explain the concept behind Homes take's disclosure of gross deferred tax liabilities (future taxable amounts) and gross deferred tax assets (future deductible amounts).
On March 1, Year 1, a firm issues $475,000 bonds at par value plus accrued interest. The stated rate on the bonds was 12% and the bonds pay interest semi-annually on June 30 and December 31. Prepare the entries necessary to record
type your question heredetermining the present value of a lump-sum future cash receipt marsha bittner expects to
Nelson Company purchased equipment on July 1 for $27,500 and decided to depreciate the equipment on the straight-line method over its useful life of five years. Assuming the equipment's salvage value is $3,500, the amount of monthly depreciation e..
evaluate the speaking skill of a well-known television newscaster political figure or a recognized speaker on campus or
On January 1, 2009, Roosevelt Company purchased 12% bonds, having a maturity value of $500,000, for $537,907.40. Prepare the journal entry at the date of the bond purchase.
anita vasquez received 100000 from her mothers estate. she placed the funds into the hands of a broker who purchased
Include tests of transactions after the balance sheet date as well as tests of transactions during the year under audit. Show
Bob meets next month with a banker to secure a 60 day line of credit. He asks Mark which financial ratios will be of the most interest to the loan officer. How should Mark respond, any why?
Generally speaking, many companies are interested in the potential cost savings of using the same product and promotional mix on a global basis.
debra acquired the following new assets during 2013dateassetcostapril 11office furniture40000july 28trucks40000november
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