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Utilizing Customer Relation Management (CRM) Data
The student submitted the following question:Does your organization use electronic Customer Relation Management (CRM) data and how is it providing value?
This solution provides an example from an electronics store retailer. Customer service is polled through direct email; to see how well consumers rate their overall service. It explains the importance of both initial customer satisfaction and follow-up surveys in determining how likely repeat business will occur. If feedback is negative, this provides an organization with immediate input on what should be changed.
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The usage and influence of outsourcing and cloud computing on Management Information Systems is the proposed topic of the research project.
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Producing a Coherent Srategic Plan for a fictitious IS business - Drawing from several resources (the work you did in previous modules, material covered in the reading in this course, and additional research),
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If you were the new CEO of the second largest supermarket chain, how could you use supply chain integration to be more efficient and profitable
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KM models Propounded by Senge, Parsons, and Schwandt - Can you provide a brief discussion of the KM models
Supply Chain Challenges for Nestle - How does the supply chain function play a key role in an FMCG company's sustainability agenda?
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