Using a direct and forceful personal approach

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1. Which one of the following strategies for exercising relational influence can be defined as "using a direct and forceful personal approach?"

a. Assertiveness

b. Reason

c. Coalition

d. Sanctions

e. Higher authority

2. A supportive communication principle is to focus on the problem and not the person.

a. True

b. False

Reference no: EM131414489

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