Uses five customer service representatives

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A telephone call center uses five customer service representatives (CSRs) during the 10:30 a.m. to 11:00 a.m. time period. The standard service rate is 3 minutes per telephone call per CSR. Assuming a target utilization rate of 80 percent, how many calls can the five CSRs handle during this half-hour period?

Reference no: EM13760749

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