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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
a. Use OM Explorer to draw a bar chart and a pareto shart to identify the significant service problem.
b. Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications.
As CEO, would you try to predict the cycles to maximize the ROI on building new hotels? It takes 2-3 years to build a hotel and another 5-10 to begin earning an ROI.
The Case Study Sigma Skis is undergoing an unplanned, unanticipated and a sudden change. Sigma Skis was formed to manufacture fiberglass products and components of the recreational industry.
What are the ethical implications of reverse engineering.. Is it leagal, moral.. Please discuss this topic with your personal and believe system.
Suppose that the specifications for a part (in inches) are 6.00 ± 0.15, and that the taguchi loss function is estimated to be l(x) = 6,500(x-t)(squared).
Elucidate how has Dell used its sales also build-to-order model to develop an exceptional supply chain.
Examine whether or not both processes are in control also illustrate what conclusion may be drawn. Examine whether or not both materials are equally subject to defects. Given your Find outings, advise Jose on the action he should take.
Term structure of interest rates. Explain why the event is consistent with the theory you nbelieve it matches.
what types of members would you select in terms of abilities and personalities? 4. What are some processes losses that are likely to occur in teams such as those at ICU Medical Inc? How can these processes losses be avoided?
What has been the impact of horizontal, vertical, and virtual integration on health care organizations?
Billy of Billy's Warehouse in Maine contracts with motor carriers for deliveries however, they assess him with stiff penalties if their trucks have to wait to be unloaded.
How can you develop a high-performance culture?
Explain the relationship between custom, option and standard goods and services as they relate to project, job shop, flow shop and continuous flow processes.
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