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Use of technology by companies is always effective

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Reference no: EM133331421

Questions

1. Do you think the use of technology by companies is always effective?

2. Think about robocalls, automatic phone answering and routing systems, and AI chat functions. What works? What doesn't?

3. Is the cost savings really justifying the level of customer dissatisfaction some of these systems evoke?

4. What could companies do differently?

5. Look up the current lists of Most Hated Companies, what are the top 10?

Reference no: EM133331421

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