Use abcd model to help a new employee

Assignment Help Business Management

Reference no: EM1366812

Use ABCD model to help a new employee

This activity, though, serves as a great demonstrator that we really are NOT very good with clarifying our expectations, NOR are we very good at coaching people toward a higher level of performance! To that end, I'd like to share the ABCD's of performance expectations with you.

A= Audience (To whom is this instruction being directed?)
This is usually indicated by function, such as the manager,the salesperson,or the customer service rep.

B=Behavior (the performance expected)
Use active verbs such as toss (a ball), edit (a report), or operate (a forklift).

C=Conditions (conditions under which a person will perform the task/s)
What will the performer be allowed to use or not be allowed to use? For example:
*Using a checklist
*With a calculator
*With the aid of a flow chart
*From memory

D=Degree (the standards of criteria)
These standards are usually expressed in terms of quality, accuracy, or speed. These may be such things as:
*Without errors
*In few than ten minutes
*According to legal regulations
*For fifty yards or more

So you're the boss (again!). You're meeting with me (a receptionist). I'm a brand new employee and the ONE THING you need me to know is how to go about answering the phone at XYZ Company (a company of 500 employees). Using the model above, what might you say to me?

Be sure to DIRECTLY FOLLOW the ABCD Model in your response:

A=Your New Receptionist
B=(Your response)
C=(Your response)
D=(Your response)

(Note: Your response to A is already done. responses to portions B, C, & D need to be more than a sentence or two. And respond to this activity as if you are talking directly to me, your new employee.)

Reference no: EM1366812

Questions Cloud

Why software products has successful growth strategy : Software products like Linux be a successful growth strategy in "brutally competitive marketplace" in which it operates? Explain why or why not?

Explain what are the types of interventions : What are the types of interventions and how does employee empowerment maximize employee potential?

Implications of market justice versus social justice : Review and discuss the characteristics and implications of Market Justice versus Social Justice. Include in your discussion the impact of capitalism on our health care delivery system.

Rise in the price of widgets : How does an increase in the price of widgets affect the: And describe the effects in detail?

Use abcd model to help a new employee : What will the performer be allowed to use or not be allowed to use as Using a checklist with calculator

Using vigene table to find key used to encrypt message : You were given the following plaintext and cipertext, and you are needed to find key used by them. plaintext: Using Vigene table, find key used by them to encrypt the message.

Potential costs and impacts of medicare defunding : Outline the parameters of the potential costs and impacts of medicare defunding and future fund depletion for this entitlement program.

Calculating the prime cost : Wholesale firm manufactures circuit breaker containers. The equipment operator stamps 15 containers from each strip of aluminum. Per strip costs $1.15.

Computing equilibrium price-quantity : Find out the equilibrium price and quantity and illustrate with a graph. The government imposes a tax of $5.00. Find the new equilibrium price and quantity. Determine the total tax revenue earned by the government

User Account

All Pages