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Usa airlines uses the following performance measures

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Reference no: EM13907472

USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Label your answers using C (customer), P (internal process), I (innovation and growth), or F (financial). 

1. Cash flow from operations __________
2. Number of reports of mishandled or lost baggage __________
3. Percentage of on-time departures __________
4. On time flight percentage __________
5. Percentage of ground crew trained __________
6. Return on investment __________
7. Market value __________
8. Accidents or safety incidents per mile flown __________
9. Customer complaints __________
10. Flight attendant training sessions attended __________
11. Time airplane is on ground between flights __________
12. Airplane miles per gallon of fuel __________
13. Revenue per seat __________
14. Cost of leasing airplanes __________

Reference no: EM13907472

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