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Unsuccessful service delivery

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Reference no: EM131571196

Developing Marketing Strategies

Discussion Question

Colleges, universities, and other educational institutions can be classified as service organizations. Using the service-quality model, describe each of the five (5) gaps that can cause unsuccessful service delivery. Identify one example for each gap that may be evident at an educational institution. Offer a solution for each of these five (5) identified gaps.

Reference no: EM131571196

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