Unlock service layout problems

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Reference no: EM133339669

Section A

As a past student at a well-recognized Community College in Rural Jamaica, you boast an honours degree in Hospitality and Tourism Management. You were asked to make a presentation on facility layout and Design of services to a group of students who are currently pursuing the Hospitality and Tourism Management programme and are taking a course in Managing Service Organizations.

A. You are required to Identify and explain to them the SIX item service keys that are necessary to unlock service layout problems.

B. Share SIX ideas that are helpful for determining the overall arrangement of many stores.

C. Explain TWO reasons for poor quality in service.

Section B

Discuss FOUR strategies you would use to build productivity levels in a service organization.

Reference no: EM133339669

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