Uniqueness-loyalty-purchasing habits and pricing

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1. Some critics argue that six sigma is a collection of superficial changes that often result in doing a superb job of building the wrong product or offering the wrong service. Do you agree or disagree? Explain

2. What types of research would get at uniqueness, loyalty, purchasing habits, and/or pricing?

3. What are the major takeaways in the Chapter of managing quality and performance?

Reference no: EM131792328

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