Reference no: EM132262015
1. One of HR’s goals is avoiding lawsuits over discrimination or wrongful termination. To this end, larger companies have written multi-step procedures for
welcoming employees on the first day of work
introducing employees to co-workers and managers
terminating employee contracts when necessary
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2. In high-performing organizations, the elements of the HR system are designed to express best practices that maximize the performance of employees. What are these key elements?
managing the payroll system
firing and discipline
job design and diversity management
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3. Under the Age Discrimination in Employment Act, there will be a question raised any time an employee aged ________ years old or over is terminated.
60
40
50
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4. Robin is a personal banker. Her work with high-net-worth customers is both challenging and rewarding. When she became pregnant, her boss decided she did not fit the image the bank wanted to project. Her boss replaced her with a younger woman. Is Robin protected?
The Pregnancy Discrimination Act of 1978 prohibits discrimination on the basis of pregnancy.
Robin is not protected.
The Civil Rights Act of 1964 prevents discrimination because of her gender.
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5. Frank needs some help with the credit approval process in a computer equipment firm. He wants to hire his friend’s niece because she needs a job. Barbara, the HR manager, tells him the first step is
job specifications to list the qualifications and characteristics needed to do the job well
a job analysis to understand exactly what is required to do the job well
a job description so that HR can create a job listing
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6. Fishermen take pride in staying awake for days while they haul in the catch. But they make more mistakes, losing fingers or hands, while sleep-deprived. The company’s HR can improve safety by
requiring employees to sign a waiver acknowledging the risk
requiring employees to use appropriate safety equipment such as goggles, gloves, and safety lines
handing out caffeine tablets to keep everyone awake
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7. Unions get much of their legal power from the Wagner Act of 1935, passed during the Great Depression. The Act set up
the lockouts and violent strikes of the 1940s
the Occupational Safety and Health Administration (OSHA), which administers workplace safety laws
the National Labor Relations Board (NLRB), which oversees the rules and policies related to collective bargaining
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8. Indeed.com and Monster.com are
monster movie websites
placement services
job posting websites
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9. ________ can help a new employee to gain confidence and feel useful because he or she knows the company’s system, people, and expectations.
Orientation and training
A mentor program
Relevant experience
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10. What is an example of shadowing?
a training class held in the company conference room
accompanying a colleague as he calls on clients
a medical insurance service where an employee can speak to nurses by phone
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11. An employee development technique that should be used with every employee is
enrolling them in an online training program
providing meaningful, actionable feedback regularly
suggesting training classes
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12. ________ are essays describing employee performance. These are generally written by the employees’ direct managers, though they are sometimes written by the employee himself or herself. On the one hand, narrative essays take time and energy away from the manager’s (or employee’s) daily tasks. On the 12, other hand, they can provide the most detailed and meaningful evaluations, as they are flexible enough to describe individuals’ strengths, challenges, obstacles, and opportunities.
Rating scales
Narrative Techniques
Management by Objectives
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13. What is an example of incentive pay?
unemployment insurance
a payroll check from the company at Christmas time
an extra $500 to each member of the used car sales team for increasing sales by 50% in a month
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14. What is an example of incentive pay?
unemployment insurance
a payroll check from the company at Christmas time
an extra $500 to each member of the used car sales team for increasing sales by 50% in a month
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15. The Bureau of Labor Statistics tracks the number of quits and the number of layoffs and discharges each month. In May 2017, the rates were 2.2% per month and 1.1% per month. The rate of quits was twice that of ________.
layoffs
voluntary terminations
involuntary terminations
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16. Many corporations have created ________ policies. In addition to limiting access to smartphones and tablets during work hours, these policies also ensure that employees do not share company images, information, or ideas. Although these policies are helpful in theory, they can be very difficult to enforce.
privacy
internet
technology
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17. In many cases, ________ employees are provided through firms who manage payroll, handle any disciplinary issues, and take care of finding substitutes should an individual employee be unable to fulfill his obligations.
consultant
full-time contractor
part-time and contingent
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18. Joe has hired part-time employees to help with an accounting project, but he is baffled by how to manage them. They are not trained in company policies and procedures and will be gone in a few months. Joe is finding that part-time help can be ________.
a liability
qualified for the work
an asset