Reference no: EM132917134
Case study : The purpose of this exercise is to gain experience in negotiating over issues that might be the subject of an enterprise agreement. The example is based on a dairy products company and specifically on work organisation and marketing issues surrounding the production ice cream and other milk-based products. There is one major union involved that represents all the process workers (of which there about 100 full time employees). The situation is that there have been a number of meetings already. Both parties feel the need to 'wrap this one up' and finalise an agreement.
You will be required to present a document that reflects what you have agreed (or a document
reflecting your final position if you do not reach agreement). The clauses in this document should be in sufficient detail that the parties will be able to implement and work in accordance with the document for the life of the agreement.
For the purposes of this exercise the issues to be negotiated over all revolve around important issues of principle and it should be possible to negotiate and reach agreement without delving too much into the intricacies of ice-cream production (which is another way of saying you should not have to 'make up' lots of so called facts in order to reach an agreement.) The critical issue in production and marketing ice cream is, as you can easily imagine, one of flexibility (such as responding to an increase in demand in a sudden heat wave) but issues of control and reward are important for the employees.
If you do not reach an agreement, the current dispute procedure provides for reference to a private arbitrator. There is no provision for mediation so both parties would forgo any direct control over the eventual outcome; therefore it is in neither party's interests to hand over their issues to an arbitrator.
Questions:
Union Workers and Management Negotiations, discuss how the following factors may have changed the outcome
1) One individual became loud and aggressive early in the process
2) Parties could use the services of a mediator
3) Time pressure relaxed, and the negotiation set over a longer period
Support your answer using theory and evidence from knowledge covered in this case.
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