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Unhappy customers-on united airlines

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Unhappy Customers, on United Airlines in the study case of United Airlines concerning the customers regarding the circumstances behind the broken guitar. Please answer the following questions:. What was the most important element of this case study? Why? Did United Airlines do anything wrong?   Was the customer relations. justified? Provide a rationale answer. If you were in charge of customer service at United Airlines, how would you have handled the situation?

Reference no: EM132228337

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