Unethical actions or inactions related to capacity planning

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A computer repair service has a design capacity of 80 repairs per day. It effective capacity, however, is 64 repairs per day, and its actual output is 62 repairs per day. The manager would like to increase the number of repairs per day. Which of the following factors would you recommend that the manager investigate: quality problems, absenteeism, or scheduling and balancing? Explain your reasoning.

Compared to manufacturing, service requirements tend to be more time dependent, location dependent, and volume. In addition, service quality is often observable by customers. Find a recent article in a business magazine that describes how a service organization is struggling with one or more of these issues and make recommendations on what an organization needs to do to overcome these difficulties.

Identify four potential unethical actions or inactions related to capacity planning, and the ethical principle each violated.

Reference no: EM132297356

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