Reference no: EM132639121

Activities

Activity 1A

Objective To provide you with an opportunity toidentify strategic change needs through an analysis of organisational objectives.

Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):

1. Why is it important to analyse an organisation's objectives when identifying change requirements or opportunities?

2. Give three examples of the types of strategic change that may be required as a result of an analysis of organisational objectives.

Activity 1B

Objective To provide you with an opportunity to review existing policies and practices against strategic objectives to identify where changes are required.

Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):

1. Why should existing policies and practices be reviewed against strategic objectives?

2. Imagine that an organisation has a new strategic objective concerning the introduction of new technology throughout the business which will affect all employees. Which types of policies and practices may need to be reviewed in the light of this objective?

Activity 1C

Objective To provide you with an opportunity to monitor the external environment to identify events or trends that impact on the achievement of organisational objectives.

Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):

1. Give six examples of the types of external trends or events that may impact the achievement of an organisation's objectives.

2. Using the PESTLE analysis tool, identify three current factors in each category which affect (or may potentially affect) your industry sector.

Current factors

Political

Economic

Sociological

Technological

Legal

Environmental

Activity 1D

Objective To provide you with an opportunity to identify major operational change requirements due to performance gaps, business opportunities or threats, or management decisions.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):

1. Give 3 examples of each of the following factors which may result in change in an organisation:

Factor
Performance gaps

Business opportunities

Business threats

Management decisions

2. Imagine that a graphic design company has found that they are only delivering 70% of customer projects on time, that customer satisfaction is low and that a competitor has started trading on the same business park, targeting the same customer base. What changes might arise from this set of circumstances?

Activity 1E

Objective To provide you with an opportunity to review and prioritise change requirements or opportunities with relevant managers; and to consult stakeholders, specialists and experts to assist in the identification of major change requirements and opportunities.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):

1. Why is it important to review and prioritise change requirements or opportunities with relevant managers and specialists?

2. Group and case study questions

a) In groups of three/four, the learner should consult with the group:

Meet with a group of managers about proposed new changes in manufacturing processes to improve productivity and reduce waste for the supply of ready-made sandwiches. Draw up an agenda for a meeting with this group and consult them about the proposed changes and their priorities.

b) Case study exercise - to be carried out in pairs, the learner should brief:
Brief a contractor to support you in identifying opportunities for a major change in your organisation/example organisation. What key points would you wish to include in this conversation?

Activity 2A

Objective To provide you with an opportunity to undertake cost-benefit analysis for high priority change requirements and opportunities.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):

1. Why is it important to undertake a cost-benefit analysis for high priority change requirements and opportunities?

2. Imagine the graphic design company has decided to invest $50,000 in new equipment, staff training and consultancy support to streamline its work flow. What are the potential tangible and intangible benefits to be achieved from this investment?

Activity 2B

Objective To provide you with an opportunity to undertake risk analysis and apply problem solving and innovation skills to identify barriers to change and agree and record mitigation strategies.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):

1. What is the purpose of a risk analysis when developing a change management strategy?

2. Imagine that the graphic design company is introducing new technology and working practices. What barriers might be encountered?

3. What mitigation strategies could be implemented to avoid the barriers identified in the previous question?

Activity 2C

Objective To provide you with an opportunity to develop change management project plan.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):

1. Why is it important to develop a change management project plan?

2. What key information should be included in the change management project plan?

Activity 2D

Objective To provide you with an opportunity to obtain approvals from relevant authorities to confirm the change management process.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):

1. Why is it important to gain approval from relevant authorities for change management processes?

2. You are applying for access to a funding partner's grant for businesses such as yours/example business. You are seeking their approval for a change programme in which you are requesting a $5,000 investment in developing new procedures and staff training.

Consult with and ask the funding partner for approval.

You may want to include the following points in your consultation:

» Review the funding partner's criteria for awarding the grant
» Ask the funding partner for examples of the types of projects that they have invested in before, and the types of projects which they will support in the future
» Brief the funding provider on your proposal and how it satisfies their criteria and benefits the business, staff and customers
» Share the change management strategy and project plan with them
» Sell the benefits of your change programme
» Seek information about any conditions that they might impose on the funding and assure them of how these will be incorporated in your plans.

Activity 2E

Objective To provide you with an opportunity to assign resources to the project and agree reporting protocols with relevant managers.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):

1. What kind of resources might you allocate to a project?

2. Identify a current, small scale work (or non-work-related) project that is taking place in your organisation (or example organisation). Identify the resources that would be required to successfully implement this project.

3. For the project above, identify who needs to be updated as to the progress of the project, how this is done and how frequently.

Activity 3A

Objective To provide you with an opportunity todevelop communication or education plan, in consultation with relevant groups and individuals, to promote the benefits of the change to the organisation and to minimise loss.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):

1. Develop a communication plan for your organisation, or an example organisation, as part of implementing change strategy and consult with two other members of your group, as acting stakeholders.

2. Think of a recent change that took place in your organisation or another organisation that you know. What were the benefits of this change?

3. Thinking of the same change as in the previous question, what types of loss were experienced by people affected by or involved in the change? How could this be taken into account in the communication process?

Activity 3B

Objective To provide you with an opportunity to arrange and manage activities to deliver the communication or education plans to relevant groups and individuals.

Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):

1. Imagine that you are planning a series of briefing sessions to brief the staff about a forthcoming office move. What should your briefing cover?

2. What practical arrangements do you need to consider when arranging and managing communication/training activities?

Activity 3C

Objective To provide you with an opportunity to consult with relevant groups and individuals for input into the change process.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):

1. Imagine that you are planning a consultation event in your own organisation as part of a change program to introduce new equipment (hardware or software).

How would you select members of the consultation group/s?

When, where and how will the consultation/s take place?

What key questions will be asked as part of the consultation process?

What will happen to the results/output from the consultation process?

2. In groups of three or four, discuss how the changes would affect your own organisations.

Activity 3D

Objective To provide you with an opportunity to identify and respond to barriers to the change according to risk management plans.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):

1. Imagine that you are managing the project which you considered in Activity 3C. What kind of barriers might you encounter and how might you respond to them?

Activity 3E

Objective To provide you with an opportunity to action interventions and activities set out in project plan according to project timetable.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):

1. Choose three of the following possible interventions and actions which may occur on a project plan. Thinking of the context of your own organisation, describe how you would ensure the correct/appropriate implementation of these actions:

» Action research
» Career planning
» Job redesign
» Sensitivity training
» Succession planning
» Surveys (with feedback)
» Team building
» Termination or redeployment
» Training
» Transition analysis.

Activity 3F

Objective To provide you with an opportunity to activate strategies for embedding the change.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):

1. Why is it important to activate strategies for embedding the change?

2. Imagine that you are managing a change programme to implement a series of complex new procedures which are designed to reduce waste and improve quality and efficiency. Which strategies might you use to embed the change?

Activity 3G

Objective To provide you with an opportunity toconduct regular evaluation and review and modify project plan where appropriate to achieve change program objectives.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):

1. Why is it important to evaluate and review progress during a change management programme?

2. What methods can be used to evaluate and review progress of a change programme?

3. Group question

Following on from Activity 3F, in a group of three, evaluate the change programme that has been implemented for a series of complex new procedures designed to reduce waste and improve quality and efficiency.Include themethods you would use to review progress towards achieving your objectives.

Skills and Knowledge Activity

Objective To provide you with an opportunity to demonstrate your knowledge of the foundation skills, knowledge evidence and performance evidence.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):

The answers to the following questions will enable you to demonstrate your knowledge of:

» Reading
» Writing
» Oral communication
» Numeracy
» Navigate the world of work
» Interact with others
» Get the work done
» Change management process or cycle and strategies for communicating and embedding change
» Organisational behaviour and the external environment impact on change strategies
» Components of a change management project plan
» Potential barriers to change and the possible strategies to address barriers.

Answer each question in as much detail as possible, considering your organisational requirements for each one.

1. Describe a process or cycle for managing organisational change effectively.

2. What are the components of a change management project plan?

3. Identify six external environmental factors which can impact on change strategies. Give two examples of relevant areas under each category.

4. Describe how organisational behaviour can affect a change management programme.

5. List three potential barriers to change in your organisation and describe specifically how those barriers may impede the change process.

6. Describe three strategies for embedding change in an organisation. You should mention how the project leader can use their interpersonal and leadership skills to support this.

Major Activity

Objective To provide you with an opportunity to demonstrate your knowledge of the entire unit.
Activity This is a major activity - your instructor will let you know whether you will complete it during class or in your own time.
Attach your completed answers to the workbook.
You must individually, answer the following questions in full to show your competency of each element:
1. Identify change requirements and opportunities
2. Develop change management strategy
3. Implement change management strategy

Background:
Australia Post delivers mail to millions of Australians every year and to over 190 countries worldwide, and during 2017 they posted an after tax profit of $95.4 million (Australia Post, n.d.).
You have been employed by Australia Post on a one year contract as a Change Manager to implement the extension of trading hours from 12pm to 5pm on Saturdays in 5 post offices in NSW. This is a pilot program (to test out the change) prior to changes being rolled out in post offices across Australia.
Change management involves extensive consultation with internal and external key stakeholders, and can include development of a wide range of documentation. For example, policy and procedures manuals, communication plan and materials, training plan and materials, reporting plan, development of key performance indicators, and a review plan for ongoing feedback and monitoring to implement continuous improvement (QGCIO, n.d.).
As this change process will be used for future rollouts in post offices across Australia, it is critical that extensive formal monitoring and evaluation be undertaken of these 5 post offices to identify any changes to the process that may be needed.

Formatting for your Answer
• Please include your student name, student number and date you prepared your assignment on your assignment answer.
• Any material sourced must be paraphrased in your own words, have an intext reference, and full reference details must be presented in a Reference list at the back of your assignment answer.
• References to be presented in APA Referencing style

1. Describe the features of ‘well-managed change'.

2. Describe how you would developa change management strategy for an organisation, including how to:

a) Conduct a cost-benefit analysis for the change

b) Identify barriers to the change

c) Agree mitigation strategies

d) Develop a change management project plan

e) Obtain approval from the relevant authorities

f) Assign resources to the project and agree reporting protocols.

3. Describe how you would implement the change management strategy including how to:

a) Develop and implement a communication/education plan

b) Consult with relevant groups and individuals for their input to the change process

c) Identify and respond to any barriers to the change

d) Action any interventions and activities according to the plan

e) Activate strategies to embed the change

f) Evaluate and review the change

Attachment:- Activities.rar