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Too Nice To People
John had just graduated from the College of Business Administration at State University and joined his family’s small business, which employs twenty-five semiskilled workers. The first week on the job his dad called him in and said, “John, I‘ve had a chance to observe you working with the men and women for the past two days and, although I hate to, I feel I must say something. You are just too nice to people. I know they taught you that human relations stuff at the university, but it just doesn’t work here. I remember when the Hawthorne studies were first reported and everybody at the university got all excited about them, but believe me, there is more to managing people than just being nice to them.”
Answer:
1. How would you react to your father’s comments if you were John?
2. Do you think John's father understood and interpreted the Hawthorne studies correctly?
3. What phases of management do you think John’s father has gone through in this family business?
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