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After a recent employee relations investigation, the HR Manager spoke with all front-line supervisors to gain additional context. While the relationships between managers and employees was not the main focus of the investigation, she has learned that employees are unaware of the way these leaders perceive their work. The employees also behave in very inconsistent ways with their teams. She noted situations of managers' extreme objectivity towards policies without any care of understanding the situation of the employee. What should she recommend to the leadership team?
-Double-loop learning will train the managers to change their assumptions and perspectives and find ways to be more open to communication and feedback.
-Emotional intelligence (EQ) training will enable managers to connect better with people and learn subtle nuances of processing interactive data.
-Diversity training in this context is appropriate because the managers need to be more aware of their assumptions towards sexual harassment.
-Competency based training will help them learn how to have better soft skills.
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