Reference no: EM133021521
Introduction
You are working in a tourist hotel in cultural triangle in Dam bulla, Sri Lanka. There are various types of visitors are coming to your hotel, where it is situated beside a lake and your hotel always using type of eco-tourism. Both local and foreign guests are visiting your hotel due to proximity to all the tourist destinations. You are working as the QA Manager at the hotel, where you are responsible for overall Quality Management operations inside the hotel.
Along with the increase of demand to the hotel, most of the International tour booking companies, local tourism companies always keeping their eye on your hotel, but with the recent economic boom in Sri Lanka, several foreign investors invested on tourism industry and within tow three months, there would be several competitors to your organization. So, your management board decides that, only the quality can make a difference from your competitor. So they give you the responsibility to apply and implement ISO standards within your organization, where customers would feel correct picture n what proper quality is.
Your job is to evaluate on how to implement proper ISO quality standards in your organisation along with proper change management plan, where it will leads to calm water metaphor situation rather than change happens in white water metaphor situation.
Task 01: Understanding the concept of proper quality (LO1)
1. Describe what are the main areas that you need to consider, when it comes to Quality Management in a tourist hotel.
2. Research on what are the modern quality standards available through ISO, which relates to tourism industry
3. Explain the benefits of having ISO quality standards for an organisation like tourism hotel.
|
What is the goal of business for daily bread food bank
: What is the goal of business for Daily Bread Food Bank?
|
|
Define fair trade
: Define fair trade, and describe how it helps farming families across Latin America, Africa, and Asia.
|
|
Compare google and marriott it mission
: Compare Google's and Marriott's IT mission. Select one more company , describe and "deconstruct" its IT mission.
|
|
Explain the terms career planning and staff development
: Explain the terms (a) career planning and (b) staff development as it relates to human resources management.
|
|
Understanding the concept of proper quality
: You are working in a tourist hotel in cultural triangle in Dam bulla, Sri Lanka. There are various types of visitors are coming to your hotel, where it is situa
|
|
Identifying all the hazards and potential risk areas
: Identifying all the hazards and potential risk areas in accordance with legislative requirements for OHS and company policies;
|
|
Discuss the importance of accreditation
: Discuss the importance of accreditation as it relates to risk management. Using your chosen organization's accreditation as an example, describe four or five re
|
|
Developing effective problem statements-determining causes
: Think of a problem in business. This can be a real problem or a hypothetical problem. Take yourself through each of the steps in 1, 2, 3, 4, and 5.
|
|
Strategies for communicating in accordance
: Strategies for communicating in accordance with statutory requirements - Provide an example of a written notice about any recent changes in your workplace
|