Reference no: EM133027316

HTM330 Fall 2021, Assignment #5Overview

Planning For, Recruiting, and Selecting Employees Steps to follow: You will demonstrate your understanding of HR Planning, which is a key HRM practice covered in Chapter 5,.

• Review the job posting below. Note that the job duties and responsibilities are numbered to make them easy to refer to.
• Read each job duty/responsibility carefully.
• Consider which job duties/responsibilities are part of HR Planning.
• Make a report as described below (following the job posting)
• Make three (3) columns and as many rows as you need.
  1. Each column will have a heading matching the headings in the Employee Health and Safety example table below.
  2. Below the heading, each row in the first column will have a number matching one of the Club Manager job duties/responsibilities that includes HR Planning. Follow the example in the Employee Health and Safety table below.
  3. The second column will have a quote from the listed job duty/responsibility which clearly relates to HR Planning. (Note: Do not quote the entire line from the job duties/responsibilities list if only part of it relates to HR Planning.)
  4. In the third column, give your thoughts of example behaviours or actions of the Club Manager to complete her/his HR Planning duties in relation to the job duty you selected. (You will have to rely partly on your own experience, logic and imagination, based on what you have learned about HR Planning from the textbook and class discussion.) Your choice of behaviors that you include here should demonstrate that you understand what HR Planning is and they need to be applicable to the situation of managing a gym. 

Club Manager - Full Time (Planet Fitness - Scarborough, ON)

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. This position will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

1. Recruit, hire, train and develop a high-performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
2. Generate and maintain a welcoming atmosphere for all gym members, prospective members, and guests and ensure staff follows superior customer service guidelines.

Staff Management

1. Use customer volume forecasts to schedule staff and ensure all shifts are covered.
2. Ensure staff is providing exceptional customer service at all times.
3. Lead by example and maintain consistent accountability for direct reports through active coaching, ensuring adherence to PF's values and goals.
4. Administration and processing of all weekly/bi-weekly employee payroll.
5. Resolve employee issues or concerns.
6. Manage progressive discipline and termination as needed.
7. Lead by example with involvement in all front desk-related activities.
8. Ensure that all guests feel welcome.
9. Check members into the system, tour and sign up new members, log amenities, and communicate updates or events to members and guests.
10. Facilitate all member requests and help to resolve any member issues and questions.
11. Oversee cleanliness and maintenance of the facility.
12. Ensure the front desk area and lobby are clean and orderly, including mopping up spills, trash removal, cleaning windows and mirrors, and re-racking weights.
13. Ensure the safety of employees, members, and club property by determining when equipment or facilities are in need of repair and communicating to the Facilities Maintenance team in a timely manner.
14. Communicate all PF marketing promotions to staff members and ensure a sufficient number of staff are scheduled to work during projected high volume periods.
15. Authorize expenditures and refunds. Make daily bank deposits.
16. Make all HR-related forms and send them to the Corporate HR and Payroll Team.
17. Track statistics and reports (weekly, monthly, annually).
18. Provide backup support for any employee who is absent.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Must be able to occasionally lift up to 50 lbs.
4. Will occasionally encounter toxic chemicals during shift.