User Account

All Pages

Understanding of change management

Assignment Help Business Economics
Reference no: EM131585004

Service Transition

With a basic understanding of change management, you will now turn your attention to the service transition process as a whole. Service transition involves a large number of individuals in the IT department, as well as the end-users themselves. In this application, you will be developing a plan to make changes to the call center.

Your company is making a change to the call center system used by customer service representatives. The manager of the call center wishes to connect the phone system with the call center software so that when a call is answered, the caller ID-supplied phone number is entered automatically on the ticket, and the caller's name, department, and time of call are added as well. (Before this update, there was no integration between the systems.) Development and test environments, each identical in configuration to production, are available. The time allotted for this change is three months. The groups that are participating in this project are:

  • Application Design Group
  • Call Center Manager
  • Change Management Group
  • Customer Testing Group
  • Development Group
  • Deployment Group
  • End Users
  • Training Group

Develop a 4-5 page comprehensive plan for the design, development, testing, deployment, training, and communication of this change to the production environment. Your plan should include calendar time frames and a description of the activities that will be performed by each of the above groups. Assume that you can use the following systems to document and implement this change:

  • Change tracking system
  • Deployment/test environment
  • Release tracking system
  • Configuration management database

Reference no: EM131585004

Questions Cloud

Issues that commonly arise : What are some issues that commonly arise in that given phase, and how are they best addressed?
Describe the impact of groups and teams on organization : Create a 2- to 5-slide Microsoft® PowerPoint® presentation that addresses the following: Describe the impact of groups and teams on organizational behavior.
What is involved in quality improvement : What's involved in quality improvement? What are the most important issues in balancing cost, quality, and access in health care?
Explore the manner in which each function contributes : Examine four (4) federal equal employment opportunity laws. Suggest the primary manner in which each law influences fair employment practices.
Understanding of change management : With a basic understanding of change management, you will now turn your attention to the service transition process as a whole.
Provide a comprehensive history of forensic science : You will provide a comprehensive history of forensic science and a review of a crime scene, including management, security, preservation of evidence.
Define the components of organizational behavior : Define organizational behavior.Define the components of organizational behavior.
Network security roles and responsibilities : The job of securing a commercial network is typically large and very complex. A common tenet in the information security industry is the idea of synergistic
Describe the strategic role : Create a presentation that outlines the organizational behavior within a health care company.Describe the strategic role and purpose of organizational behavior.

Reviews

Write a Review

Business Economics Questions & Answers

  What value of c make the deposit series

What value of "C" make the deposit series equivalent to the withdrawal series at an interest rate of 9% compounded annually?

  The consequence if the fed tried to increase money supply

hy the economy might have vertical (steep) LM curve? What would be the consequence if there is Government stimulus package? Use the Money market diagram and IS-LM to explain. Why the economy might have vertical (steep) IS curve? What would be the con..

  How high should a monopoly set its prices in order

How high should a monopoly set its prices in order to maximize profits - When you post a response to this question, place it in the context of one of the examples.

  Explain the concept of a positive externality

Explain how competition in markets can often provide incentives for the invention of new technology. Using the ideas of social benefit and privaate benefit, explain the concept of a positive externality. Why does new technology have positive external..

  Concept of technological efficiency permit

Does the concept of technological efficiency permit us to determine at which point on an isoquant a firm should operate.

  In study of salary discrimination in company

In a study of salary discrimination in a company, data are collected on the monthly salary and the characteristics of the employees. A regression model is specified with monthly salary Y as the dependent variable and gender as an independent variable..

  Indicate how you would use information from recent research

Define three types of elasticity of demand. Indicate how you would use information from recent research paid by your company that the own price elasticity of your product is -1.2 and not -.08 as previously thought.

  Elucidate is a company violating the optimality rule

As per to the rule for optimal input usage, a firm should hire a person as long as her marginal revenue product is greater than her marginal cost to the company. Elucidate is a company violating the optimality rule.

  Calculate the size of reduction in consumers surplus

Trade restrictions raised the price of sugar by 2.57 cents. Without the restrictions, U.S. consumers would have purchased 23.3 billion pounds of sugar; with them, they purchased 22.4 billion pounds. How much of a loss do they impose on U.S. consumers..

  What is the cost-effective polltuion level for each plant

Two plants are emitting a uniformly mixed polllutant called gunk into the beautiful sky over Tourist Town. The city government decides it can tolerate total emission of no more than 100 kg of gunk per day.

  Explain the relationship between actual national income

Explain the relationship between Actual National Income (Y) and Desired Aggregate Expenditure (AE = C + I) and how this creates equilibrium National Income?

  Which of these situations describe an equilibrium

Which of these situations describe an equilibrium, and which does not? If not, what would an equilibrium look like? Remember that the definition of equilibrium means, in part, that there is no incentive or push/pull to change from the current describ..

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

Submit Assignment

Academics

Major Subjects

Majors

Get In Touch

whatsapp: +1-415-670-9521

Phone: +1-415-670-9521

Email: [email protected]

TERMS & POLICIES

HELP & SUPPORT

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd