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Understanding customer needs and expectations

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Reference no: EM132948658

Present a strategy to senior management on opportunities to achieve a customer-focused organization. 

Opportunities should include:

  • Understanding customer needs and expectations.
  • Opportunities to help customers be more successful.
  • Identification of risks that may impede customer success.
  • Enhancement of customer satisfaction.
  • Assurance of meeting all applicable statutory and regulatory requirements.

Reference no: EM132948658

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