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Understanding complaint process and lodging of complaint

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Reference no: EM133427884

Angela is a 34-year-old participant. Who has been out of the workforce for the last 10 years raising her 3 children, now aged 9, 8 and 6.

Angela does have a mental health problem which she controls through medication and has asked that this information remains confidential.

Her interests are in community care work, and she is currently enrolled in a Certificate III in Individual support.

Part of the course requirements are that students have to undertake a work placement component to complete their training.

The Registered Training Organisation (RTO) advised Angela; they would assist her with finding work placements if required before she started the training.

Angela says she lacks confidence in approaching employers and has been unable to find a placement. She has now been advised by the RTO that unless she finds and completes a work placement, she will not pass the course.

Angela is asking for support to assist her navigate through the RTO complaint process, which includes drafting a complaint letter to the RTO regarding her course and the lack of assistance she has received from them in finding a work placement as promised at the time of enrolling.

1. What steps did you take to support the participant work towards achieving their desired outcome?

2. What support did you offer the participant in understanding the complaint process and lodging of the complaint?

Reference no: EM133427884

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