Understanding and demonstrate respect in the workplace

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Reference no: EM133652708

Questions

1. What is rapport and how it help to improve understanding and demonstrate respect in the workplace?

2. List an briefly explain three characteristics that help to demonstrate restpect.

3. How does body language help when communicating with others? List three examples of body language that demonstrates interest in what a person is saying.

4. How can community services and health workers communicate service information verbally to others so that it is clear and easy to understand?

5. List three ways workers can explain client rights and responsibilities to their clients.

6. How can workers check that clients understand the information they have been given?

7. Explain how active listening and effective questioning can help wotkers to exchange information clearly with clients and colleagues.Include an example of how workers can demonstrate each of these techniques.

8. Why should workers clarify the meaning of request from clients and/or colleagues?

9. List four tips for providing clearly written information to clients and colleagues

10. List five ways workers and organizations can maintain the confidentiality of personal information they collect from clients/colleagues.

Reference no: EM133652708

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