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Understanding and Coping with Change
Change is everywhere, yet very few people seem to embrace the concept. We are, for the most part, creatures of habit and follow daily routines. When change occurs, our activities and thought patterns are disrupted.
Describe a situation where you or someone you know was resistant to change as identified in one of following areas:
Self-interest
Lack of understanding
Lack of trust in management
Differing assessments of the need for change
Low tolerance for change
Explain whether the resistance to change was caused by an internal or external factor. Using Kotter's theory for change, provide a plan for overcoming that resistance. What will be done and how will you know that the plan has worked?
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List and describe three reasons why companies need to research their international markets.
hat are the four factors in determining a class rate and cost to a shipper?
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differences between this interview situation and the environment of a sales person making a sales call?
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Why creativity and innovation are such integral parts of entrepreneurship.
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