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HS2121 Professional Issues in IS, Ethics & Practice - Holmes Institute

Case study analysis Report

1. Demonstrate theoretical and practical knowledge of professional practice and ethics in the Information Systems discipline.

2. Understand and review the roles and responsibilities of Information Systems professionals in organisations and society

3. Understand the role and application of standards, codes of conduct and legislative/regulatory obligations on the level of professionalism of the ICT industry.

5. Be aware of the issues and challenges (ethical, legal, technological, social, political etc) that impact upon the administration and leadership of contemporary organizations.

Assignment Case Study

Contents Filters

The Children's Internet Protection Act (CIPA) mandates that public schools and libraries employ mechanisms to block inappropriate matter on the grounds that it is deemed harmful to minors. Filter Plus is an automated Internet content filter designed to help these institutions comply with CIPA's requirements. To accomplish this task, Filter Plus was designed with a centrally controlled blacklist maintained by the software maker. In addition, Filter Plus provided a user-friendly interface that made it a popular product for home use by parents.

Due to the challenge of continually updating the blacklist, the makers of Filter Plus have begun to explore machine learning techniques to automate the identification of inappropriate content. During the development of these changes, Filter Plus combined input from both home and library users to aid in the classification of content. Pleased with their initial results, Filter Plus deployed these techniques in their production system.

Furthermore, Filter Plus continued to collect input from users to refine their learned models.

During a recent review session, the development team reviewed a number of recent complaints about content being blocked inappropriately. An increasing amount of content regarding gay and lesbian marriage, vaccination, climate change, and other topics not covered by CIPA, had been added to the blacklist. Initial investigations into these incidents suggested that there were a number of activist groups that had exploited Filter Plus's feedback mechanism to provide input that corrupted the classification model. Determining that there was no easy way to correct the model, Filter Plus's leadership chose to disable accounts linked to the activist groups, while keeping the existing model intact in the hope that a correction could eventually be made. The legal and business risk, they determined, would be greater by switching to an outdated model that failed to block known bad content.

Go through the provided case study then answer the followings:

• Identify the main ethical dilemma involved and undertake further research about it.
• Analyse the ethical dilemma, considering the different actions by the professionals from the perspective of the ACM Code of Ethics and Professional Conduct.
• Identify which guideline/s applies in this case. Explain how they apply.
• Make a recommendation on the basis of your analysis providing reasons for this recommendation.
• Include a Reference list at the end of your work using the correct referencing style.
Critical Thinking Scenarios:

Use the five-step decision-making process you've learnt in this unit to analyse the following situations and
recommend a course of action.

Scenario 1: You have just completed a grueling 10-day business trip calling on two dozen accounts in Latin America. There were even business meetings combined with social events late into the night and on the weekends. On the flight back home at the end of this marathon, you are tired and feeling as if you have not seen your family for a month. As you work on completing your expense report, you say to yourself, "The company does not pay me enough for the work that I do." For more than a few moments, you think about padding your expense report to make up for all the extra hours and time away from your family. Would it be okay to add "extra expenses" to compensate for the hardship of the trip?

Scenario 2: You are the manager of the IT organization of a small business. The owner calls you late one night and tells you that she just received an anonymous call demanding payment of $10,000 or the company's customer database will be encrypted and made inaccessible by a logic bomb that has already been planted in the firm's billing system. What do you say? What can you do?

REPORT STRUCTURE:

1. Introduction - State an introduction of the case.
2. Discussion - Answer and discuss the "Discussion Questions" above and build your arguments into a cohesive thread, presenting yourobservations and findings as well.
3. Recommendation - This is the section where you present your recommendations
4. Conclusion - Summarise your findings, consolidating and drawing attention to the main points of the report.
5. References. (cite here the references you have used in your report)

Attachment:- Case study analysis Report.rar