Reference no: EM132656707

Richmond Community Hospital currently receives more than 10,000 boxes of pharmaceutical supplies per month. All of these items are manually inspected and logged to ensure adequate receipt prior to payment. Eight employees manage receipts and deliveries, while four employees manually record and track them. A new software package that allows automated scanning of bar codes will replace all or some of the employees used for manual tracking, or at least allow redeployment to other areas of the hospital. What are some of the key questions that must be explored to fully understand the effects of technology and whether a capital investment should be made to substitute capital for labor?