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Uncomfortable interpersonal conflicts in the medical office

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Reference no: EM133212598

The purpose of this discussion is to demonstrate how to resolve uncomfortable interpersonal conflicts in the medical office.

1. Read: Discussion Background

Imagine you are working as a front desk manager for a large medical practice. Your office policy involves collect a patient's copay prior to their office visit. One of your patients does not want to make their copayment and becomes angry, raises their voice, and threatens to walk out and tell everyone they know that your practice only cares about money.

2. Initial Post; answer all three parts of the initial prompt below thoroughly using your own words

  1. As the front desk manager, what would you do to calm the patient? (explain and outline)
  2. As the front desk manager, what could you say that would make this situation worse? (explain and outline)
  3. What personality characteristics do you have that could improve this situation?

Reference no: EM133212598

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