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One of the many changes in the business environment in recent years that has had significant impact on cost management practices is a focus on the customer. You are part of the management team in a medium sized Continental Restaurant. The company is just three years old and its customer base growing fast. In the recent months, the restaurant has operated a full capacity on at least one Friday or Saturday evening.
Required:
(a) Describe your typical customer's needs and service expectations.
(b) How has growth of your firm's customer base affected its ability to maintain this focus on the customer? If this dramatic growth continues, what are some specific actions your firm can take to retain its goal of "focus on the customer"?
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