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Types of training for the customer service team

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Reference no: EM133222627

Michelle is only using the live chat software currently, but he needs to learn how to make better use of the CRM (Customer Relationship Management) and answer the occasional phone call.

Suggest types of coaching, training or mentoring to assist with changing needs and customer service issues pertaining to phone and/or data entry into the CRM.

Alternatively, you could also suggest types of training for the customer service team based on the positive KPI results for August.

Reference no: EM133222627

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