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1. Authority is closely associated with the ___________ managerial principle.
A. unity of task
B. chain of command
C. unity of direction
D. unity of purpose
2. Which of the following does not describe an objective?
A. long term
B. specific
C. results oriented
D. measurable
3. Staff authority is usually indicated on organizational charts by _______________.
A. solid dark lines
B. downward arrows
C. shaded boxes
D. dotted lines
4. Which of the following is a type of "supportive" or "assisting" authority?
A. line
B. staff
C. personal
D. line
5. A strategy for continuously improving performance at every level and in all areas of responsibility is called:
A. total quality control
B. total quality product
C. total quality management
D. total systems approach
6. The intuitive model of decision making uses _________________.
A. feelings
B. logic
C. critical information
D. decision tree
7. What technique is used to keep employees aware of changes in the critical numbers used to measure a company's quality management processes?
A. benchmarking
B. scoreboarding
C. empowerment
D. statistical control
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