Type of maintenance is appropriate for the engine of the car

Assignment Help Operation Management

Reference no: EM133651661

Assignment:

Case Study

Gong-Auto is an automotive repair shop in the Illawarra region. They offer mechanical repairs to five major automotive brands. Gong-Auto procures and stores a number of different auto parts for the vehicles they repair to reduce the time required to return the cars to the owners. However, they have not been able to store all the parts, requiring them to order the parts as required as well. This has sometimes resulted in long waiting times for customers for repairs. The operations manager who joined Gong-Auto after completing a course in operations management from UOW, has been analysing their historical service data. He points out that 80% of their repair jobs are confined to two automotive brands. According to him, rather than focusing on all major brands it would be much more profitable for the company to focus on those two brands. He has been sharing this idea with the supervisors and the crew who agree with this suggestion. He has put forward this idea to the top management of Gong-Auto.

Question

1. When the repair job is short, some customers prefer to wait in the waiting lounge where videos about maintaining the car are played out. The video explains different types of maintenance such as preventive, condition-based and run-to-breakdown as methods suitable for different parts of the car.

2. Explain which type of maintenance is appropriate for the engine of the car, for tires & for light bulbs with justifications.

Reference no: EM133651661

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