Type of customer error that results during an encounter

Assignment Help Operation Management

Reference no: EM132127392

1. Which of the following is a type of customer error that results during an encounter?

a. Failure to follow the instructions provided

b. Failure to signal service inadequacies

c. Failure to bring the necessary materials for the encounter

d. Failure to understand the role in the service transaction

2. Which of the following statements is true regarding kaizen?

a. It involves only the top management of the organization.

b. It focuses on small, gradual, and frequent improvements.

c. It requires very large financial investments.

d. It attempts to achieve radical improvements in a very short time period.

3. Statistical methods help managers make sense of data and gain insight about the:

a. ability of using statistics and quality tools in daily work.

b. nature of variation in all processes.

c. nature of variation in the processes they manage.

d. technology used for data analysis and visualization.

4. The collection of all possible outcomes of an experiment is called the _____.

a. event

b. population

c. sample space

d. random variable

Reference no: EM132127392

Questions Cloud

Four elements of deming system of profound knowledge : Which of the following is one of the four elements of Deming’s system of profound knowledge?

Does maryam demonstrate diagnostic criteria : Review the Trauma Case Study. Does Maryam demonstrate diagnostic criteria for Posttraumatic Stress Disorder or Acute Stress Disorder? Justify your answer.

The customer service provided by service organizations : Which of the following is a negative impact of information technology on the customer service provided by service organizations?

Identify potential ethical pitfalls in client motivativation : Preparea 1.5-page paper, specifically identifying any potential ethical pitfalls in client motivation that practicing psychologists should take care to avoid.

Type of customer error that results during an encounter : Which of the following is a type of customer error that results during an encounter? Which of the following statements is true regarding kaizen?

What are the main stages of corporate life cycle : What are the main stages of corporate life cycle? Identify what you believe to be the greatest challenge facing public health.

How can the treatment of ptsd reduce offending : Why do you think children are especially susceptible to trauma? Do you think criminal justice professionals should be trained and required to screen for trauma.

Describe how to design a new product : 49989 Operations Engineering Assignment - Describe how to design a new product (or service) using De Bono's Six Hats Thinking model

Description of the system - laserfiche system : Write three pages in each system one page, a simple description of the system (Laserfiche System, Io docs System, Ellucian System) and what is provided

User Account

All Pages