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Two-night commitment

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Reference no: EM131113545

It is Friday on a football weekend; the hotel has been booked solid for nine months. All guests have made a two-night commitment that is non-refundable. It will be a packed house and the hotel management has intentionally overbooked the hotel. In all likelihood, the hotel will come up short of rooms and then someone with a confirmed, paid reservation will be going down the road, late at night, extremely angry.

1. Who are the stakeholders in this case and what are their stakes?

2. How can a stakeholder commitment be a commitment if only one party honors it?

3. Can a stakeholder relationship be one-way?

4. As an employee stakeholder of the hotel, how do you take an ethical stand on this issue and retain your position?

Reference no: EM131113545

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