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Tv and technology lover prospective

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Reference no: EM133217383

From TV and technology lover prospective. the customer journey when purchasing a TV Following this criteria:

1. Description of how and where information was actually located. (Consider both online and physical shopping spaces).

2 .Where & why this product/service was suitable.( Consider why you would choose this outlet (online or physical store) making sure you give reasons why)

3 .Identification of any 'pain points (these are the negative emotions) if there is no pain points why you think it didn't occur.

4. Ideas to improve the journey. What would you change (if anything) to improve the experience for the journey? 

Include any intext citations and references.

Reference no: EM133217383

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