Reference no: EM132191033

1. All of the following are ways to reinforce cultural behaviors except

a. reward desired behaviors.

b. hold ceremonies that emphasize those employees exhibiting the desired behavior.

c. tell stories about employees who behaved in desirable ways.

d. imitate the cultural behaviors of the company's most successful competitor.

e. make a big deal out of employees doing the right things.

2. Which of the following is true regarding the union representation election (certification)

if any employee desires a union, the company must allow an election

the union is certified if at least 30% of those voting approve it

an election cant be held unless 50% of the proposed bargaining unit signs authorization cards

the company must hold an election if at least 30% of the proposed bargaining unit signs authorization cards

3. Quality Function Deployment (QFD) Select one:

a. all the above

b. is a tool for linking customer requirements to customer technical specifications

c. none of the above

d. Does not work well in a cross-functioning environment

e. was first used by Toyota in the 1970's

4. The Operations strategy process includes: Select one:

a. 4. all the answers are correct

b. answers 1. and 2. only

c. 1. competence

d. 2. mission

e. 3. vision

5. The service product bundle consists of: Select one:

a. implicit and explicit only

b. all the above

c. facilitating goods

d. implicit service e. explicit service