Reference no: EM132206221

1. Which of the following activities is part of the manager’s role as a coach?

a. Helping employees develop their self-awareness

b. Emphasizing goals and standards as a means to enhance performance results

c. Providing the employee with specific information the employee needs to enhance work performance

d. a, b and c

e. Helping employees develop their self-awareness and emphasizing goals and standards as a means to enhance performance results, but not providing the employee with specific information the employee needs to enhance work performance

2. Which of the following is true about reflective listening?

a. It is based on empathy

b. With reflective listening, one becomes a helper who tries to facilitate the sender’s communication.

c. When you are practicing reflective listening, you are trying to keep the other person talking.

d. a, b, and c above

e. It is based on empathy and with reflective listening, one becomes a helper who tries to facilitate the sender’s communication, but when you are practicing reflective listening, you are not trying to keep the other person talking.

3. Why is the competing values framework more useful for managers than earlier models of management?

a. It uses colors to help managers remember to use different types of behaviors in different situations

b. It helps managers identify the one best way to manage their employees

c. It better reflects the multiple concerns that managers must take into account when making decisions

d. It takes into account the external environment which had previously been ignored by management models

e. None of these; the competing values framework is not more useful than earlier models of management

4. Which of the following characteristics can be used to differentiate teams from groups?

a. Team members share common values.

b. Team members work together interdependently.

c. Team communication structures increase the amount of face-to-face interaction.

d. All team members have similar levels of knowledge, skills, and abilities.

e. All of these are characteristics of teams.

5. A manager should do all of the following EXCEPT which one to prepare for an effective meeting?

a. Select appropriate participants for the meeting

b. Select an appropriate time and place to meet

c. Prepare and distribute an agenda at the meeting

d. Ensure whether special equipment if necessary for the meeting

e. Set objectives for the meeting