Translate customer expectations into behaviors and actions

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Reference no: EM133279986

Learning Objectives

Illustrate how to translate customer expectations into behaviors and actions that are definable, repeatable, and actionable.

Discussion:

Consider the university or school you currently attend. What are examples of hard standards, soft standards, and one-time fixes that would address student requirements? Does the school currently use such standards for delivery of service to students? Why or why not?

Reference no: EM133279986

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