Transformation process are producing the desired results

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Reference no: EM131423421

1. Which of the following provides a means of control to ensure that the inputs and transformation process are producing the desired results?

Transformation

Outputs

Inputs

Feedback

2. Products and services offered to customers are ________.

resources

physical inputs

outputs

internal factors

3. ________ is the process that involves everyone in an organization focusing on the customer to continually improve product value.

Quality

Customer value

Systems process

Total quality management (TQM)

4. The Japanese term for continuous improvement is ________.

Keisatsu

Kaizen

Kiken

Kaishain

5. _____ is what motivates us to buy products.

Quality

Envy

Value

Wealth

6. Keeshawn has hired a local advertising firm to create a new logo for his restaurant using the restaurant name. The new logo will be a _________ of the restaurant.

slogan

symbol

story

ritual

7. Organizations with many employees who do not behave as expected have _____ cultures.

chaotic

strong

learning

weak

8. Julia runs a sporting goods business that supplies equipment for the schools in her area. She is forced to delay her shipment of equipment this week because some of the tennis balls were shipped late from the factory. What major external environmental factor is to blame?

Competition

Suppliers

Labor force

Technology

9. ______ is searching for important events or issues that might affect the firm.

Opportunity scanning

Competitive scanning

Strategic scanning

Environmental scanning

10. At which level of moral development do leaders use their position to gain personal advantages?

Preconventional behavior

Conventional behavior

Nonconventional behavior

Postconventional behavior

11. Kala works in a retail store and a manager caught her giving her employee discount to her friends. When asked why she would do this, she said, “All of the other employees give their friends discounts, so I did, too.” This is an example of ____________.

preconventional behavior

conventional behavior

nonconventional behavior

postconventional behavior

12. Employees should be encouraged to expose what they believe to be unethical behavior by their fellow employees. This is called _____________.

Reference no: EM131423421

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